Coordinator, Academic

Salt Lake City, UT
United States

Category
Experience Required
Yes
Degree Required
Yes
Employment Type
Employee
Work Schedule
Full-Time

Job Description
Job Summary

Under the leadership of the Executive MBA Director, the Program Coordinator for the University of Utah’s Executive MBA provides administrative support to prospective and current students, alumni and faculty of the Executive MBA program. The Program Coordinator will ensure that the Executive MBAprogram is effective, innovative and driven by the pursuit of excellence. The Program Coordinator is a spokesperson for the program within the School of Business, the University, and outside the University.

The Program Coordinator will be expected to provide a high-level of customer service and support through recruiting calls, program events, and building relationships with prospective and current students. In addition, the Program Coordinator will collaborate with the other MBA programs at the University, and the Career Advancement Center.

This position requires a high-level of autonomy and problem solving in a fast-paced environment. Strong skills in sales, building customer relationships, time management, response time, and accuracy are key attributes to succeed in this role.

Responsibilities

Admissions and Recruiting:

• Significant interpersonal communication and relationship building with prospective students over the phone, as well as in-person and through e-mail.
• Discuss program details with prospective students through outbound and inbound phone calls.
• Meet one-on-one with candidates to discuss their specific concerns and needs. Mentor and advise candidates on an academic path that best fits their situation.
• Manage the sales funnel through CRM system (Salesforce). This includes professional and academic details about the candidate and logging all interactions, including in-person meetings, phone calls, and emails.
• Consistently follow-up and stay connected with those who have expressed interest in pursuing their MBA.
• Accurately represent the EMBA program and the university. Be responsible for making decisions (in partnership with Director) related to running the program in an effective and conscientious manner.
• Assist with planning and executing recruiting events. Responsibilities may include; selecting venue and catering menu, assembling marketing materials, and interacting with and answering questions for prospective students.

Event and Class Management:

• Support EMBA class days. Responsibilities may include:, interacting with EMBA students, supporting faculty before and during class days with academic needs, a willingness to perform all necessary tasks required to provide students with a world-class experience.
• Plan, implement and ensure quality of EMBA class days by communicating with and making appropriate arrangements for the faculty, as well as arranging logistics for the students. This includes snack and meals, IT and equipment, course materials and any issues related to student needs for class.
• Serve as a resource for EMBA students to answer questions and advise on issues associated with all components of the program.

• This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Candidates will be screened based off of Preferences.

Four years of administrative and/or secretarial experience, preferably in an academic setting, or equivalency; the ability to work independently and pay close attention to detail; demonstrated human relations, communication and organizational skills; and a commitment to provide excellent customer service required. Accounting skills may also be required by some departments.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Bachelor’s degree from an accredited college or university, plus two years of related experience or equivalency.
• Strong customer service, interpersonal, and relationship building skills.
• Ability to problem solve in a fast-paced environment
• Results oriented and achievement driven.
• Ability to work independently, especially in the area of arranging and conducting on-site information meetings and influencer visits.
• Handle multiple tasks in an organized manner. Prioritize to ensure balanced and efficient workload. Produce high quality work with speed and accuracy.
• Excellent oral, written, and telephone communication skills and the ability to relate well to working professionals and executives.
• Collaborative in approach and open to new concepts and ideas.
• Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
• Preference will be given to those able to work some weekends, as required.

TypeBenefited Staff
Special Instructions Summary 
Additional Information


The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email: oeo@umail.utah.edu.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.



 
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