Technical Support Specialist II / AGRC

Experience Required
Employment Type
Work Schedule

Job Description
Is your dream job as a Technical Support Specialist II (TSS II) working in the areas of natural resources, environmental, transportation, 911 and other government agencies? The Department of Technology Services (DTS) is looking for a highly motivated, self starter to work at the Automated Geographic Reference Center (AGRC) as a TSS II for geographic information system (GIS) solutions.

Primary Duties:
Geospatial projects.
Process design and implementation.
High-level analysis, multi-agency, county and local government initiatives related to Utah's enterprise State Geographic Information Database.
Stakeholder and customer engagement, presentations, and other communications/outreach.
Develop and maintain GIS data for multiple 911 dispatch centers throughout the State, including integrating the data in specialized hardware/software systems
Develop and maintain GIS data for other public safety projects.
Implements innovative GIS technical solutions from concepts, to analysis and design.
Efficiently designs and implements GIS data models appropriate for enterprise use or specific tasks at hand.
Performs advanced editing functions on geographic features.
Performs advanced spatial analysis (geoprocessing) and delivers meaningful results to customers and other decision makers.
Automates geospatial tasks through the development of scripts in python, javascript, .net or other programming languages.
The TSS II will participate in the development and execution of project plans with specific milestones, tasks, requirements and business rules; ensure stakeholders needs are well-developed; prioritize assignments; and collaborate with peers to deliver solutions. The TSS II will be responsible to ensure DTS and other applicable policies, procedures, and standards are complied with during all projects.

The Ideal Candidate:
The ideal candidate should have experience and skills with GIS Software (ESRI ArcGIS Desktop) geospatial database and server environments (ArcSDE, PostGIS, ArcGIS Online, ArcGIS Server) or equivalentsmust work effectively on the AGRC team and with representatives of AGRC customer agencies that include the areas of 911, natural resources, environmental, transportation, and other government services. The TSS II position will support the completion of a portion of AGRC's externally and internally funded GIS projects. The ability to creatively problem solve, prioritize workload, communicate engagingly with customers, and work across several projects to ensure desired, timely outcomes will be paramount.
Experience in at least several of the following areas is sought:
Management of map data and web services;
Coordination and geospatial ETL of widely sourced data;
Mobile field data collection solutions;
Spatial data analytics; and geospatial data quality controls;
Written, verbal, and digital media communications related to map technology.
Why join our team?
We host a variety of applications offering a challenging work environment and opportunity to work with the newest technology The State of Utah has acquired.Come work in a fast-paced ever changing technology environment. This is an opportunity to make a difference in the technology field, along with the satisfaction of helping the agency you serve. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.

The Agency:
To learn more about The Department of Technology Services check us out Click here. AGRC has been recognized as a national leader in implementing and facilitating impactful State-level geographic information systems (GIS) and map technology resources. The State's environment is a highly optimized blend of systems responsible for collecting, processing,and distributing millions of data elements every day. Our systems range from a high volume mainframe backend, through a broad set of web based customer facing applications.

Typical Qualifications:
Communicates information effectively through the development of digital map and web map products, including authoring of blog posts, resource pages, and presentations
minimum two years experience preferred in coordinating and/or supporting enterprise geospatial IT business processes
highly motivated, thrives when asked to self-manage challenging tasks and is a self- learner of new and emerging technology
spatial problem-solving, data analysis and critical thinking skills are important. Must be able to understand problems, propose solutions and facilitate the problem- solving process between project stakeholders
ability to communicate, verbally and in writing, complex technical concepts to technical and non-technical audiences including to large audiences
possess a professional level understanding of existing state government geospatial data resources and activities
design experience with automated processes for GIS data sharing or data integration using custom ESRI modelbuilder, python scripting, or equivalent tools and code
possess general understanding in the areas of application programming, database, and system design
must be able to write project reports and user documentation for software programs and infrastructure projects
must be able to establish objectives and specify strategies, business rules, and actions to achieve objectives
comfortable and effective at coordinating the activities and tasks of people, groups, and agencies

Supplemental Information:
Employment contingent on passing a drug test and background check.
This job will require in and/or out of state overnight travel.
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.