Patient Advocate Triage I

Experience Required
Employment Type
Work Schedule

Job Description

Myriad Genetics Laboratories is looking for a full-time candidate to work as a Patient Service-Triage Representative in our customer service department. Patient Services Coordinators-Triage are responsible for coordinating genetic testing services for patients. Triage reviews all paperwork submitted with patient samples to ensure all required information for testing is received. They enter the patient’s insurance information into the database application and determine if the patient’s insurance requires additional documentation/processing for testing to be covered. Must be very detail oriented. Must act in compliance with agency, department, and company regulations, policies and procedures.

Each employee’s specific job responsibilities are uniquely defined by their individual training plan and assigned duties, but are generally defined as follows:
Responsible for coordinating testing services for patients by:
Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing
Effectively communicating in patient records status of testing
Ability to work in a fast paced environment to guarantee top quality patient care
Evaluating and documenting insurance coverage benefits and test information including process and turn around time
Adhere to department SOPs to ensure high quality output
Comply with applicable CLIA and HIPAA regulations
Job Requirements

Minimum Requirements:
Professional and detail-oriented
Excellent interpersonal and communication skills
Accurate typing skills of at least 35 words per minute
Excellent listening, transcribing, and self-review skills
PC experience, including familiarity with Excel, Word, Internet, and e-mail
Able to manage several tasks simultaneously, often under pressure
One year of customer service or medical reimbursement experience
Preference given to applicants with:
Bachelors Degree
More than one year of customer service or medical reimbursement experience