Outpatient Services Specialist

Experience Required
Employment Type
Work Schedule

Job Description
Makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. Provides administrative input regarding the internal operation of the department.

As a patient-focused organization, the University of Utah Health Sciences exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. The Health Sciences Center seeks faculty and staff who are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.

Completes patient admission or registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for completion of the registration. Enters corrected or new patient data into Allegra system. Discharges from Allegra using Monarch reports if indicated. Schedules patient appointments; contacts patients for rescheduling, missed appointments and appointment reminders. Maintains medical records; and prepares paperwork for patient visit. Enters and maintains patient appointment scheduling information into IDX system and updates IDX physician scheduling.

Communicates with patients in a confidential professional manner using tact and diplomacy. Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate and collects co-payments. Enters clinic charges into the computer and reconciles against daily charge reports. Assists patients with billing issues and refers them to the appropriate physician billing staff as needed. Monitors patient flow; adjusts workflow accordingly and notifies the clinical staff. Contacts insurance companies to obtain pre-authorization for procedures or treatments. Answers telephones and performs other receptionist duties such as sorting and distributing mail. Updates department procedure manuals as directed by supervisor. Assists in orienting new employees regarding the clerical functions of the unit. May enter ICD-9 or DSM 4 codes into Allegra system. May provide direct patient care.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency that may be required:

Nearly Continuously: Office environment.

Seldom: Infectious disease, oils (there is air or skin exposure to oils or other cutting fluids).

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking, standing, sitting.

Seldom: Bending, reaching overhead.
Job Requirements
One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.

Experience with ICD-9 and CPT 4 coding may be preferred.

One year experience in patient registration, admitting or related work may be preferred.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.