Outpatient Services Specialist

Experience Required
Employment Type
Work Schedule

Job Description

As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position makes a difference for patients in an outpatient care unit by maximizing efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. The incumbent also provides administrative input regarding the internal operation of the department.


Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
Inputs patient registration information into the computer system which may include gathering demographic information, inputting insurance information, and assigning guarantor accounts.
Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
Prepares paperwork for patient visits.
Communicates with patients in a confidential, professional manner using tact and diplomacy.
Notifies patients of co-pays, deductibles, and co-insurances, and collects co-payments, as appropriate.
Reconciles cash against daily charge reports.
Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
Answers telephones then screens and directs patients to the appropriate person.
May perform other receptionist duties such as sorting and distributing mail.
Job Requirements

One year of office or customer service experience, or equivalency.
Qualifications (Preferred):


Experience with Epic, ICD- 9 and CPT 4 coding.
Some departments may require the completion of the hospital provided medical terminology course within the first year of employment.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.