Medical Office Specialist

Experience Required
Employment Type
Work Schedule

Job Description
The role of the Medical Office Specialist is to provide exceptional service to patients and customers while providing outstanding support to physicians and healthcare providers. The Office Assistant ensures that patient needs and visit expectations are met. Medical Office Specialists are responsible for ensuring the smooth operations in the fast paced environment of the clinic with the goal of a positive patient experience with every encounter.

Key Responsibilities

Greets all patients and visitors to ensure a friendly, welcoming and professional clinic atmosphere

Checks in patients in a timely manner, explains financial requirements and collects payments for office visits and clinic procedures

Verifies patient insurance information and obtains insurance authorizations

Coordinates with clinic staff to ensure a positive patient flow and waiting room experience

Timely responses to patient inquiries and timely completion of assigned tasks

Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests
Assists in routine clerical functions such as filing of medical information in patient's records, locating and preparing department charts, obtaining medical records from other providers and entering charges for billing purposes

Work and complete, in a timely fashion, all system tasks

Complete necessary insurance company and demographic documentation, essential for patient billing and insurance filing of claims

Be able and willing to multi-task admitting assignments to create and maintain a smooth in-take of each patient visit

May assist with front and back office duties as assigned simultaneously

Facilitates timely closing of clinic and follows closing procedures

Completes assigned training and education

Performs other duties as determined by the Practice Manager or Clinic Director

Job Requirements
Minimum Requirements:
Demonstrated ability to communicate effectively on the phone, in writing and via email
Ability to exercise discretion on sensitive and confidential matters
Demonstrated computer skills with data entry software
Must be able to flex schedule in accordance with patient and provider schedules
High School diploma or GED equivalent is required
Institutional accreditation and degree obtainment will be verified upon hire

Preferred Qualifications:
One or more years of demonstrated office or reception experience
One or more years experience in an outpatient clinic or other healthcare setting
Experience with Electronic Medical Records (EMR) systems
Demonstrated knowledge of medical terminology
Bilingual in English and Spanish

Physical Requirements:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.