Manager, Program(s)

Experience Required
Degree Required
Employment Type
Work Schedule

Job Description
The University of Utah’s Athletics Department is seeking a highly skilled and innovative Assistant/Associate Director of Athletics to lead the Academic Services for Student-Athletes and serve on the Department’s senior management team. This position will also have a shared reporting responsibility outside of Athletics, to the Senior Vice President for Academic Affairs, to foster accountability and broaden relationships across the University of Utah campus. Under the general supervision of the Senior Associate Athletic Director/Senior Woman Administrator, the Assistant/Associate Athletics Director will operate with a high degree of autonomy and is in charge of creating, executing, and monitoring academic support programs to serve approximately 500 student-athletes, from 19 sports, in accordance with NCAA, Pac-12 Conference, and University of Utah regulations.
The successful applicant must have a demonstrated history of the ability to manage, lead, and collaborate with constituents in the unit, Athletics Department, and across campus with relevant entities. In addition, they must articulate a clear vision for supporting student-athletes and coaches during the day-to-day challenges that exist in an academic setting. The identified individual must operate with the utmost integrity relative to academia and NCAA Rules and instill that culture within the staff through ongoing education, mentoring, and professional development.
This individual will lead advisors and other academic staff to ensure that a proactive and high-quality approach aligns with all student-athletes’ academic needs. This position is responsible for hiring, supervising, training, and evaluating academic staff in the Department. The successful candidate will create, monitor, and evaluate academic policies and procedures, goals and expectations in all areas of the Academic Services for Student-Athletes, as well as produce reports shared with coaches, Athletics administration, the Faculty Athletics Representative, and the Athletics Advisory Council (a standing committee of the Academic Senate, the University’s faculty governance body). Working closely with the Faculty Athletics Representative, this position strives to enhance the transparency and effectiveness of communication with faculty and academic units across campus. This individual will also directly advise student-athletes; prior experience in this role is required.

1. Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with University of Utah’s policies.
2. Markets and promotes new and existing programs and services to internal and external customers.
3. Participates in University-wide committees to establish customer service standards and administrative plans and policies.
4. Facilitates cooperative and collaborative community and institutional relationships.
5. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
6. Develops departmental strategies consistent with the assigned departments continuous quality improvement program.
7. Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.
Job Requirements
Bachelor’s Degree in Education, Counseling or a related field.
4 to 6 years of experience as a supervisor/director in an academic services setting. Knowledge of FERPA and NCAA rules and regulations governing student-athletes’ academic performance (e.g., progress toward degree, APR, GSR, eligibility certification). Preference given to those applicants having worked in large institutions with high profile sports programs.
Commitment to effective communication and collaboration with Athletics Compliance staff as well as the Offices of Admissions and the Registrar.
Demonstrated leadership, management, and team-building skills within a collegiate academic setting.
Strong work ethic, with the ability to work independently, exercise creativity, solve problems, attend to details, manage change, maintain a culture of integrity, and lead, organize, and deploy staff.
Ability to establish a clear and understandable vision for Academic Services for Student-Athletes, and build the operational components to execute the vision.
Success working directly with students from diverse backgrounds, including populations in need of high levels of support and students with learning disabilities.
Highly developed interpersonal skills, specifically strong oral and written communication with a variety of audiences (e.g., parents, faculty, coaches) and computer skills (e.g, PeopleSoft, Canvas, Grades First, TeamWorks, and degree audit programs).
Ability to identify current and future trends and challenges within Athletics and higher education and devise effective responses.
Passion for developing student-athletes and supporting students in attaining their educational goals, with graduation from a meaningful degree program at the fore.