Manager, Program

Experience Required
Degree Required
Employment Type
Work Schedule

Job Description
The Division of General Pediatrics in the University of Utah, School of Medicine is seeking a Portal Services Support Manager to oversee several important areas of the Medical Home Portal (, a web site aimed at providing information and resources for clinicians and families to improve the healthcare and outcomes of children, especially those with special health care needs.

1) Oversee databases with information about professional and community services providers:
a. Become proficient in the processes for importing from other databases and updating service provider information from multiple partners (generally, other states)
i. Maintain documentation on import processes
ii. Train and support staff in import processes
iii. Work with team members (administrators and developers) to improve processes and participate in the design process for interface improvements
b. Own the process for creating and updating individual service provider records
i. Maintain documentation on creating and updating individual service providers
ii. Train and support staff creating and updating individual service providers
iii. Train and support staff in using related features

2) Manage Portal Service Categories:
a. Become proficient with AIRS (Alliance of Information and Referral Systems) taxonomies
b. Become proficient with the Portal-AIRS taxonomy crosswalk
c. Work with the team to improve service categories and their implementation

3) Manage Portal Service Provider Lists:
a. Gather user feedback to help improve the user interface for creating lists
b. Monitor use of the list creation feature
c. Respond to user requests
d. Create lists of often-used providers

4) Provide support to Medical Home Portal stakeholders:
a. Have a basic understand of Google tools
i. Create basic Analytics reports
ii. Perform basic search engine optimization (SEO) tasks
b. Attend Portal meetings and communicate regularly with stakeholder staff
c. Communicate changes and improvements to stakeholders; train their staff as needed

5) Participate in Portal marketing activities:
a. Social media
b. Newsletters
c. Email campaigns
d. Other marketing items

6) Other related duties as assigned
Job Requirements
Bachelor’s degree in a related field plus two years of related experience or equivalency. Demonstrated human relations and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

• Bachelor’s degree in a field relevant to databases, library science, social sciences, or health education
• Two years of data organization experience
• Two years of project management experience
• Knowledge of and experience with community-based non-profit and human services and professional organizations
• Demonstrated organizational skills
• Ability to communicate effectively both orally and in writing
• Ability to prioritize and work on several tasks simultaneously
• Computer literacy
• Experience with spreadsheets/databases