Health Benefits Specialist I - Phones

Experience Required
Yes
Employment Type
Employee
Work Schedule
Full-Time

Job Description
About Us
What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means building an environment where physicians and employees can deliver the best in healthcare. And it’s realizing each employee or volunteer is vital to the healing process, because we can only achieve the extraordinary together.

Being a part of Intermountain Healthcare means joining with a world-class team of over 36,000 employees and embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.

Our patients deserve the best in healthcare, and we deliver.

Job Description

The Health Benefits Specialist provides exceptional customer service to all SelectHealth members, employer groups, providers, facilities and other SelectHealth departments. As part of Intermountain Healthcare, SelectHealth is more than just an insurance company. We strive to provide our members with low cost insurance options and access to high quality care, while responding to all concerns in a timely manner. Our mission of excellence extends to our employees as well. SelectHealth has been named as one of 12 "Best Companies to Work For" by Utah Business magazine for six years in a row.

Upon hire, an 8-week training experience is provided for those interested in pursuing a career with SelectHealth. Training includes learning how to provide excellent customer service with incoming calls by being a knowledgeable resource, resolving disputes, maintaining confidentiality, and creating an exceptional experience for all. The position involves managing multiple applications, ensuring follow up expectations are met on complicated issues while providing excellent customer service. Employees will deliver excellent customer service through multiple customer channels such as phone calls, emails, and Web Chats.
Job Requirements
Minimum Requirements:

One or more years previous customer service experience
Experience using Microsoft Word and Windows navigation
Physical Requirements:

Hearing, speaking, manual dexterity, seeing
Preferred Qualifications:

Bilingual in English and Spanish
Previous call center or office experience